Privacy Policy

1. Introduction Redmond.ai (“Provider”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of its Clients (“you” or “your”). This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it when you use our cloud hosting services (“Services”).

By using our Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect We may collect and process the following types of personal information:

a. Account Information: When you create an account with us, we collect your name, email address, postal address, phone number, and any other information you provide during registration.

b. Billing Information: When you purchase our Services, we collect your payment information, such as credit card or bank account details.

c. Usage Information: We collect information about your use of our Services, including server logs, IP addresses, browser type, and other technical data.

d. Communication Information: We collect information when you contact us or communicate with us, such as through support requests, feedback, or social media interactions.

e. Cookies and Similar Technologies: We use cookies and similar technologies to enhance the functionality and performance of our Services, analyze usage patterns, and personalize your experience.

3. How We Use Your Information We use your personal information for the following purposes:

a. To provide, maintain, and improve our Services.

b. To communicate with you, respond to your inquiries, and provide customer support.

c. To process payments and manage your account.

d. To personalize your experience and tailor our Services to your preferences.

e. To monitor and analyze usage and trends to improve our Services.

f. To detect, prevent, and address security, fraud, or technical issues.

g. To enforce our Terms of Service and comply with legal obligations.

h. To send you promotional materials, newsletters, and other information about our Services, if you have consented to receive such communications.

4. Sharing Your Information We may share your personal information in the following circumstances:

a. With third-party service providers who assist us in providing our Services, such as payment processors, server hosting providers, and customer support providers.

b. With third-party partners, affiliates, or advertisers, if you have consented to receive promotional materials from them.

c. In response to a legal process or law enforcement request, or to protect the rights, property, or safety of Redmond.ai, our Clients, or the public.

d. In connection with a merger, acquisition, or sale of assets, subject to the continued protection of your personal information under this Privacy Policy.

5: Security We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

6: Retention We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7: Your Rights You have the right to access, correct, update, or delete your personal information held by us. You can manage your account information through your account settings or contact us with any requests regarding your personal information.

8: Changes to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our Services following the posting of any changes constitutes your acceptance of the updated Privacy Policy.